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The following is applicable for orders within the USA:
You have 30 days after order fulfillment to initiate an exchange or return.Once initiated, you'll have 10 days to return the item(s).
A flat-rate fee of $5.95 per return label will be deducted from your refund amount. This is waived if you opt for an exchange.
To be eligible for an exchange or return, items must:
[li] Be unused/unworn/undamaged
[li] Have original tags and packagingIf an item is exchanged or returned without it's tags attached and/or missing packaging, a $10 restocking fee per item will apply.
There are exclusions which can be found further below.
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Your refund will be processed once we receive the returned item(s) at our warehouse.
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Opt for an exchange and you'll be able to exchange for a new size/color right away. Best part? Once you ship your unwanted item, your exchanged item will be fulfilled, cutting down on time between orders!
Ready to exchange for a new item? Let's do it! Click here to get started.
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To initiate an exchange or return, simply click here and follow the prompts.
Please note that all exchanges and returns must be done online by clicking the link above. If you have issues during the process, please reach out so we can troubleshoot!
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The following items and scenarios are excluded from the General Policy:
[li] Gift cards
[li] Orders purchased during Black Friday/Cyber Monday sale
[li] Final Sale items
[li] Clearance items
[li] Bundled items that are offered as a discounted package
[li] Items damaged by improper care. Please check out our FAQ page to ensure the best care of your new item! -
We are now shipping to many countries outside the USA! The return policy is outlined below for orders outside the USA:
You have 10 days after order is marked as delivered to initiate a return.
Once initiated, you'll have 10 days to return the item(s).
You are responsible for all shipping charges incurred.
Once we receive the item(s) back, we will initiate the refund.
To be eligible for a return, items must:
[li] Be unused/unworn/undamaged
[li] Have original tags and packagingThere are exclusions which can be found further below.
At this time, we cannot offer exchanges for orders outside the USA.
Please mail any returns to:
Coconut Pops LLC
7780 Corporate Blvd
Unit 8301
Plain City, Ohio 43064
United States -
We do not offer price adjustments at this time.
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For more information on all the above, check out our FAQ page here.