Product Information
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Each product will have it's own care instructions, so please check the individual product page.
Some general guidelines:
- Turn garment inside out
- Wash with like fabrics
- Machine wash on cold using gentle cycle
- Use a gentle detergent
- Air dry or tumble on low
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Nope! Every product we make is independently tested by an accredited 3rd party lab to comply with all CPSC regulations.
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Hand sewn garments mean there can be minor variances between items. All of our products are designed to fit the age range and built to last.
Every new batch order is custom dyed, cut, sewn, and printed (if the design contains a pattern). Fabric may have a slightly different feel from batch to batch, as this is a normal occurrence when crafting custom clothing.
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We're based in Columbus, Ohio. We partner with suppliers across the globe, including Thailand, China, and India.
Order information
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Due to how fast we get orders out, we cannot edit/change an order once placed.
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All exchanges and returns must be done online through our portal here for orders within the USA.
Outside the USA? Please refer to our Returns Policy for details on how to start an international return.
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View our Exchange and Return Policy here.
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If you received the wrong item or it's damaged, please start here.
If you are missing an item from your order, please email us: support@coconutpops.com
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Please review our Exchange and Return Policy here.
In general, to be eligible for an exchange or return, items must be unused/unworn/undamaged and have original tags and packaging.
Exclusions include:
- Gift cards
- Final Sale items
- Clearance items
- Bundled items that are offered as a discounted package
- Items damaged by improper care
- Gift cards
Shipping information
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Yes! We now offer shipping worldwide.
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Lower 48
- $5.95 Standard Shipping (2-5 days)
- $9.95 Expedited Shipping (1-3 days)
- Orders $75+ receive free Standard Shipping (2-5 days)
- Orders $150+ receive free Expedited Shipping (1-3 days)
Alaska and Hawaii
- $13.95 Standard Shipping
Outside USA
- Shipping rates are dynamically calculated at checkout. These are flat rate and include any applicable customs/duties/VAT, meaning less hassle for your order!
- Orders over $175 USD receive free international shipping!
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Orders ship directly from us in Columbus, Ohio!
Pricing and Promotions
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We do not make price adjustments or retroactively apply any promos/codes.
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Yes. Final sale items may include anything marked down 30% or greater, bundled items, or similar promotions, as well as gift cards.
Rewards Information
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You can access your account or sign up for a free account by clicking here.
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We created the rewards program with two things in mind: simplicity and value.
You can earn points the following ways:
- Creating an account
- Following us on Instagram
- Sharing your birthday
- Referring friends
- And, of course, shopping the store
Points accrue and you can easily apply them towards future purchases!
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You can share a 20% promo code with your friends using your unique referral link (located in your rewards dashboard).
Once your friend uses this code to make a purchase, you'll receive 700 points in your account!
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There are three VIP tiers:
- Explorer (entry level)
- Adventurer (400+ points)
- Superstar VIP (1,000+ points)
You move up tiers based on points earned. For example, you'll move up to Adventurer once you've earned 400 or more points.
Each tier has it's own earning rate:
- Explorer (earns 5 points for every $1 spent)
- Adventurer (earns 10 points for every $1 spent)
- Superstar VIP (earns 15 points for every $1 spent)
Adventurer and Superstar VIP each earn a one-time use gift card upon reaching those tiers!
VIP status earning points are credited for a calendar year and will reset on January 1. Upon reaching a new tier, your status will be valid for the remainder of the current year as well as the following calendar year.
Your actual points never expire.
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Points cannot be combined with any discounts or promo codes.