Frequently asked questions
Find an answer to your question by reading below. If you still need help, please contact us!
Find an answer to your question by reading below. If you still need help, please contact us!
We carefully measure and fit each size to correspond to the age range. When in doubt, check out our size charts here.
All infant and toddler sleepwear is designed to be worn snug to the skin.
Each product will have it's own care instructions, so please check the individual product page. It's also printed on the interior of the garment.
Some general guidelines:
Nope! Every product we make is independently tested by an accredited 3rd party lab to comply with all CPSC regulations.
Hand sewn garments mean there can be minor variances between items. All of our products are designed to fit the age range and built to last.
Every new batch order is custom dyed, cut, sewn, and printed (if the design contains a pattern). Fabric may have a slightly different feel from batch to batch, as this is a normal occurrence when crafting custom clothing.
We're based in Columbus, Ohio. We partner with suppliers across the globe, including Thailand, China, and India.
Of course! Orders placed on or between November 16-December 25 will be eligible for extended returns (USA only) + exchanges (worldwide) until January 10, 2025.
Note that orders placed during the Black Friday Sale are only eligible for exchange (USA only).
Due to how fast we get orders out, we cannot edit/change an order once placed.
All exchanges and returns must be done online through our portal here for orders within the USA.
Outside the USA? Please refer to our Returns Policy for details on how to start an international return.
View our Exchange and Return Policy here.
If you received the wrong item or it's damaged, please start here.
If you are missing an item from your order, please email us: support@coconutpops.com
Please review our Exchange and Return Policy here.
In general, to be eligible for an exchange or return, items must be unused/unworn/undamaged and have original tags and packaging.
Exclusions include:
Yes! We now offer shipping worldwide.
Lower 48
Alaska and Hawaii
Outside USA
Orders ship directly from us in Columbus, Ohio!
We do not make price adjustments or retroactively apply any promos/codes.
Yes. Final sale items may include anything marked down 30% or greater, bundled items, or similar promotions, as well as gift cards.
You can access your account or sign up for a free account by clicking here.
We created the rewards program with two things in mind: simplicity and value.
You can earn points the following ways:
Points accrue and you can easily apply them towards future purchases!
You can share a 20% promo code with your friends using your unique referral link (located in your rewards dashboard).
Once your friend uses this code to make a purchase, you'll receive 700 points in your account!
There are three VIP tiers:
You move up tiers based on points earned. For example, you'll move up to Adventurer once you've earned 400 or more points.
Each tier has it's own earning rate:
Adventurer and Superstar VIP each earn a one-time use gift card upon reaching those tiers!
VIP status earning points are credited for a calendar year and will reset on January 1. Upon reaching a new tier, your status will be valid for the remainder of the current year as well as the following calendar year.
Your actual points never expire.
Points cannot be combined with any discounts or promo codes.
Join Coconut Pop's newsletter and we'll send you your code!
*Valid for total of one order